Refund and Return Policy
Please ensure items you wish to return are free from dirt and pet hair.
Items returned dirty or with pet/animal hair will be given a credit note only.
Do not bend leather gaiters for shipping. Leather gaiters must be shipped flat and unfolded. If gaiters are returned folded you will be issed with a credit not only.
Wrong size, colour, shape? Refunds accepted within 28 days from our date of post if items are in original condition with tags attached. A full refund is given less actual postage cost. Full refund or exchange on warranty claims as per statutory rights. Credit note only for items returned without tags. No refund or credit for worn items. Boots are special order items and no returns accepted except for genuine manufacturers faults within in the first 6 months from purchase.
Returns and exchanges are accepted if items are in original condition with tags attached. Return shipping is payable by the customer. When original ordered item has been returned the replacement item will be sent.
Returns address; Rubenesque Rider PO Box 88 Muswellbrook NSW 2333